Before sending anything back please contact us and request a return merchandise authorization (RMA) this will help us determine who it is that’s sending the item back, and why they’re sending it back. Contact [email protected] for more information.
With all purchases we provide a 7 days exchange policy (except e-liquid see below), where if the products are faulty we will exchange them. After you request a refund all goods must be returned in as good as new condition. Atomizers and Cartomizers are covered by our 7 day exchange policy if they’re still sealed in their packaging, as soon as they have been opened or used they are exempt from our 7 day policy. Atomizers and Cartomizers if they are dead on arrival you must notify us of of this within 24 hours. If you have notified us within the 24 hours we will replace them on your next order, please leave a note at the checkout.
As soon as we receive your returned goods we will test for any faults and issue a replacement. Any costs incurred sending the goods back to us will be refunded, as long as your goods test faulty. If you have change your mind and only inspected the goods, but haven’t used them, then non-faulty products can be returned if they are unused and in perfect condition with their undamaged original packaging.
Batteries and Chargers come with a 30 day warranty. (30 day warranty for ego batteries applies to standard resistance cartomizers only)
Please note that we do not accept any E-Liquid returns, so please make sure to choose wisely.
If you find any faulty or missing products or any damages and wish to replace them. Then please email [email protected] we may not instruct or wish for you to send your goods back and may issue you with a direct replacement. Our returns department will decide on what action needs to be taken and will instruct you on how to go about returning your item/s to us. If the items are sent back without following this procedure we may not be able to issue you with a postage refund, so please make sure to wait for your returns authorisation number.
Please note that all returns must be sent back well packaged as we can not be held responsible for any returned goods that do not arrive. Please remember to keep the receipt or proof of postage from the post office in the event that we don’t receive the items in the post. Please do not use a courier service or special delivery unless the item/s are over the value of Royal Mails 24 or 48 compensation.